WHAT WE DO

Chatbot Assistance

AI-driven chatbots to provide instant support, answer queries, and guide users through self-service options, improving user experience.

Resolve

Quickly identify and resolve service desk tickets using AI-powered recommendations and automated workflows, ensuring timely resolution.

Automate

Leverage GenAI to automate ticketing, issue resolution, and other repetitive tasks, reducing response times and manual workloads.

HIGHLIGHTS

Service Desk
Automation

Streamline service desk operations with automated ticket management, categorization, and issue resolution.

AI-Powered
Chatbot

Use AI chatbots to provide 24/7 support, handle user queries, and guide through problem-solving without human intervention.

Real-Time
Reporting

Generate comprehensive service desk performance reports that provide insights into ticket resolution time, user satisfaction, and overall service health.

Ticket Prioritization

AI-driven algorithms help prioritize critical issues and route them to the appropriate support staff, ensuring faster resolution for urgent tickets.

Integrated Support

Offer seamless integration with other tools, like email, CRM, and project management systems, for a unified service desk experience.

Ready to enhance your service desk with AI?

TO GET STARTED

5 KEY COMPONENTS OF UST GenOps.AI

API Engine

Integrate with other service management tools to enhance ticket routing, status updates, and data synchronization in real-time.

UI

Intuitive user interface for agents and customers, ensuring easy navigation and accessibility for all involved in ticketing and support processes.

Neo Engine

Leverage Neo's conversational abilities to power intelligent ticket classification, issue resolution, and proactive chatbot assistance.

Artificial Intelligence and Machine Learning

Apply AI and ML to predict potential issues, suggest solutions, and identify patterns in service desk data, leading to more efficient operations.

Incident Management

AI-driven incident management to identify, categorize, prioritize, and resolve service desk tickets, ensuring minimum disruption and faster resolution times.